Well-manicured lawn and landscape in Lititz, PA.

Privacy Policy for woolleyoutdoors.com

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This Privacy Policy describes how Woolley Bros Lawn Care, LLC d/b/a Woolley Outdoors ("Woolley Outdoors," "we," "us," or "our") collects, uses, and shares personal information when you visit our website at https://woolleyoutdoors.com, purchase our products or services, contact us, or opt in to receive text (SMS) messages from us. By using our website or services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Your name, phone number, email address, and mailing, billing, or service address.
  • Order and Service Information: Details about the products you purchase or the services you request, including order history, appointment and service scheduling information, and payment information (processed by our payment processor; we do not store full card numbers).
  • Communications: The contents of messages you send us, including text messages, emails, web form submissions, and phone call records.
  • SMS Opt-In Information: Your phone number, the date, time, and method of your consent to receive SMS messages, and your opt-out requests.
  • Website Usage Information: Information collected automatically when you visit our website, such as IP address, browser type, device information, pages viewed, and cookies or similar technologies.

We collect this information directly from you (for example, when you fill out a web form, place an order, schedule a service, or text us) and automatically through your use of our website.

2. How We Use Personal Information

We use personal information to:

  • Provide, fulfill, and manage orders, appointments, and services;
  • Communicate with you, including sending order alerts, appointment and service reminders, account notifications, and responses to your inquiries;
  • Send SMS text messages that you have opted in to receive;
  • Process payments and maintain business records;
  • Improve our website, products, and services;
  • Comply with legal obligations and enforce our terms; and
  • Protect against fraud, unauthorized activity, and security risks.

3. Who We Share Personal Information With

We do not sell your personal information. We may share personal information only with:

  • Service Providers: Companies that perform services on our behalf, such as our website host, payment processor, scheduling software, and telecommunications/VoIP provider. These providers may use your information only to perform services for us.
  • Legal Compliance: Government authorities or other parties when required by law, subpoena, or court order, or to protect our legal rights.
  • Business Transfers: A successor entity in connection with a merger, acquisition, or sale of all or substantially all of our assets, subject to this Privacy Policy.

4. SMS Consent and Mobile Information

SMS consent is not shared with third parties or affiliates.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding messaging platform providers acting solely on our behalf to deliver messages.

If you have opted in to receive SMS messages from us, you may opt out at any time by replying STOP to any message. For assistance, reply HELP or visit our website at https://woolleyoutdoors.com. For full details, see our SMS Terms & Conditions at https://woolleyoutdoors.com/terms.

5. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. We retain personal information only as long as needed for the purposes described in this Privacy Policy or as required by law.

6. Your Choices and Rights

  • SMS Opt-Out: Reply STOP to any text message to stop receiving SMS messages from us.
  • Email Opt-Out: Use the unsubscribe link in any marketing email or contact us directly.
  • Access, Correction, and Deletion: You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We will respond as required by applicable law.
  • Cookies: You can set your browser to refuse cookies, though some website features may not function properly.

7. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

9. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Effective Date: July 9, 2026